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If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday - Friday from 8 a.m. to 8 p.m. EST. Call toll-free at 800-506-4488 or email cs@geiger.com.
All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. We can only accept returns on non-defective merchandise if the item is inventoried in our warehouse. Sorry, on-demand items are not subject to return unless defective. Contact customer service for further details.
Credit card purchases can be made through our secure checkout using Visa, MasterCard, or American Express. Please be sure to complete all necessary information. Charges on your statement will appear as "Geiger Catalogs." Please note that we will request authorization on your card for the order total at the time of checkout, but will finalize charges for items as they are shipped. This may result in multiple charges to your statement equaling the final order total. If individual receipts per transaction are required to reconcile your account or submit expenses for reimbursement, please contact Customer Service. The full order total may appear as unavailable on your account during the pre-authorization period, depending on your bank. Please contact your financial institution for questions regarding their pre-authorization procedures.
If you prefer, you can also order by phone by calling Customer Service at 800-506-4488.
ProMach will cover ground shipping costs for all purchases made through this website. If expedited shipping is required, additional charges may apply. Contact your direct supervisor or manager for approval of expedited shipping costs as needed.
Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.
On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new easier to remember password through the Account page.
You can update your password at any time through the Account page by selecting Password.
Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 800-506-4488.
You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.
Geiger employs a 128-bit Secure Sockets Layer (SSL) technology that encrypts all of your private information during account maintenance and order processing. Enforcing PCI Compliance ensures that your credit card information is encrypted and kept private. The security of your account also depends on keeping your account password confidential, and you should not share your account name or password with anyone.
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Latest versions of Google Chrome, Firefox, Microsoft Edge, Opera, and Safari.